FREQUENTLY ASKED QUESTIONS

We’re committed to making your event fun, safe, and stress-free. All of our jumpers are thoroughly cleaned and sanitized before every rental, and we handle delivery, setup, and takedown so you don’t have to worry about a thing. We recommend booking in advance to secure your preferred date, especially on weekends and holidays. If you have any questions about space requirements, safety guidelines, or the best option for your event, feel free to reach out—our team is always happy to help!

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Booking Questions

How far in advance should I book a jumper for a park? We recommend booking 3–4 weeks in advance to allow time for permits and availability.
Do you accept last-minute rentals? Yes, we accept last-minute bookings based on availability.
What information is required to book? We require your name, address, setup surface, delivery and pickup times, and the item(s) requested.
How do I know if the unit will fit? Each unit on our website includes the required setup dimensions.
How can I reach you on the day of the event? Our office line is available from 8:00 AM to 9:00 PM on weekends for day-of support.
Do all jumpers have a roof? Most units include a roof or mesh cover; however, some models are fully open.
Are you licensed and insured? Yes, we are fully licensed and insured. Please contact us for details specific to your area.
Are adults allowed in the jumpers? Yes, our commercial-grade inflatables are designed to accommodate both children and adults.

Delivery & Set Up

How much space is required for a jumper? Standard units require approximately 15’ x 17’. Mini units require about 12’ x 14’.
Do you service all of San Diego County? We service most areas within San Diego County. Please contact us to confirm availability in your location.
Do you handle setup and takedown? Yes, our team handles both setup and takedown of all inflatables.
How are inflatables secured? Units are secured with ground stakes or sandbags, depending on the surface.
Can I cancel or reschedule due to weather? Yes, cancellations due to weather are allowed up to 2 hours prior to delivery with no penalty.
Can I cancel without being charged? Yes, we require at least 36 hours’ notice for cancellations to avoid charges.
What if there is no electricity available? Generators are available for rent for an additional fee.
How do I know if the unit will fit in my space? Each unit listing on our website includes the required setup dimensions.
Does the inflatable need to stay plugged in? Yes, the unit must remain plugged in and running during use.
How far can the outlet be from the setup area? We recommend a maximum distance of 50 feet. Longer distances may be possible with proper equipment.
How long is a residential rental? Residential rentals are typically from 8:00 AM to 9:00 PM.
Can inflatables be set up under trees? No, setups under trees are not permitted due to safety and insurance restrictions.
Do you set up tables and chairs? Table and chair rentals include delivery and pickup only.
Can I change the pickup time on the day of the event? In most cases, yes—if requested at least 1 hour in advance and based on availability. Next-day pickup may be available for an additional fee.
How much power is required? A 20-amp circuit is recommended; however, a 15-amp circuit may also work.
Do I need to provide an extension cord? No, we provide one 50-foot extension cord at no additional cost.
Can you set up on dirt? Yes, we allow setup on dirt surfaces.
Can you set up on concrete or asphalt? Yes, provided the surface is flat. We will use sandbags for securing the unit.
What gate width is needed for backyard access? A minimum width of approximately 4 feet is typically required, depending on the unit.
Can inflatables be set up near a pool? Yes, with proper clearance. Requirements vary by unit.
Do water units recycle water? No, water continuously flows through and does not recycle.
Can dry units be used with water? Not all units are compatible with water use. Water-compatible units may require an additional fee.
What is required for water units? Access to power, space, and a water source with a hose is required.
What happens to the water after the event? Water is drained at the time of pickup.
Can you set up if there are stairs or steps? Possibly. Approval depends on the unit size and number of steps.
How much space is required for water slides? The smallest water slides require approximately 15’ wide by 28’ long.
How much space is required for obstacle courses? Obstacle courses vary in size; entry-level units require about 15’ wide by 36’ long.

Pricing & Payment

How much do your jumpers cost? Residential rentals start at $145. Park rentals with a generator start at $220.
Do you charge for banners? Yes, banners are available for an additional $10.
When is payment due? Payment is due upon delivery at the time of setup.
What payment methods do you accept? We accept cash, Zelle, Venmo, all major credit cards, and approved business checks.
Can I change the pickup time on the day of the event? In most cases, yes—if requested at least 1 hour in advance and based on availability. Next-day pickup may be available for an additional fee.
Can dry units be used with water? Not all units are water-compatible. Approved units may be used with water for an additional fee.
Is a deposit required? Deposits are not required for most rentals. Certain items, such as mechanical bulls, may require one.

Safety Rules

How much space is required for a jumper? Standard units require approximately 15’ x 17’. Mini units require about 12’ x 14’.
Can I cancel due to weather? Yes, weather-related cancellations are allowed up to 2 hours prior to delivery with no penalty.
Can I cancel without being charged? Yes, we require at least 36 hours’ notice for cancellations to avoid charges.
How do I know if the unit will fit? Each unit on our website includes the required setup dimensions.
Does the inflatable need to stay plugged in? Yes, the unit must remain plugged in while in use.
How far can the outlet be from the setup area? We recommend a maximum distance of 50 feet. Longer distances may be possible with proper equipment.
How can I reach you on the day of the event? Our office line is available from 8:00 AM to 9:00 PM on weekends.
Do all jumpers have a roof? Most units include a roof or mesh cover; however, some models are fully open.
Do I need to provide an extension cord? No, we provide one 50-foot extension cord at no additional cost.
Can dry units be used with water? Not all units are water-compatible. Approved units may be used with water for an additional fee.
What happens to the water after the event? Water is drained at the time of pickup.
Are adults allowed in the jumpers? Yes, our commercial-grade inflatables are designed for both children and adults.
Can you set up if there are stairs or steps? Setup may be possible depending on the unit size and number of steps. Approval is required.
How are inflatables secured? Units are secured with ground stakes or sandbags, depending on the surface.
How much space is required for water slides? The smallest water slides require approximately 15’ wide by 28’ long.
How much space is required for obstacle courses? Sizes vary; entry-level obstacle courses require about 15’ wide by 36’ long.

Equipment & Options

How can a jumper be powered if no electricity is available? We offer generator rentals for an additional $78.
How far can the outlet be from the setup area? We recommend a maximum distance of 50 feet. Longer distances may be possible with proper equipment.

Park Rentals & Permits

Is a permit required for park rentals? Yes, permits are typically required by the city or county. Please refer to our ordering information page for details.
Is a generator required at public parks? Yes, most parks do not provide electricity and require a generator, with a few exceptions.
How do I obtain a permit? You can apply through your local city, county office, or nearby recreation center.
How long can I keep the jumper at the park? We guarantee a minimum of 6 hours of use from the time the generator is started.
Are you licensed and insured? Yes, we are fully licensed and insured. Please contact us for location-specific requirements.
Are water units allowed at parks? Most city and county parks do not allow water units. Some HOA or private parks may permit them.
Do parks have size restrictions for inflatables? Yes, certain parks have size limitations. Please check with your local park authority.
Can I cancel without being charged? Yes, cancellations must be made at least 36 hours in advance to avoid charges.
Do I need a permit for tables and chairs? Yes, most parks require a permit for events that include tables and chairs.
Is a permit required for tents or canopies? Yes, permits are typically required for tents and canopies in public parks.
Do all cities require permits? Most cities require permits. Please check with your local municipality for specific regulations.
Is insurance required for park permits? Yes, a Certificate of Insurance (COI) is typically required and will be provided upon request.
Do all parks allow inflatables? No, some parks do not allow inflatables. Please confirm with your park in advance.
Are inflatables suitable for toddlers? Yes, we offer toddler-friendly units designed for children ages 5 and under.
How are inflatables secured at the park? Units are secured using stakes or sandbags, depending on park regulations and surface type.

Mechanical Bull F-A-Q

What age group is the mechanical bull for? The mechanical bull is designed for teens and adults. Younger children may ride with parental approval and supervision.
Can I have the mechanical bull at a park? At this time, we do not offer mechanical bull rentals for city or county parks.
Is there a minimum rental time? Yes, a minimum rental of 3 hours is required.
Is a deposit required? Yes, a deposit is required to reserve your event date.
What is included in the rental? Your rental includes setup, takedown, and a trained operator. Delivery is included for local areas.
Is the mechanical bull insured? Insurance coverage may vary depending on the event location. Please contact us to confirm requirements for your specific area.
What is the bull made of? Is it soft? The bull is constructed with a fiberglass base and padded components designed for rider safety.
Is riding the bull safe? Safety systems are in place to help reduce risk; however, all riding activities carry some level of risk. Riders participate at their own discretion.
Can two people ride at the same time? No. For safety reasons, only one rider is allowed at a time.
Do you offer late-night rentals? Yes, after-hours rentals are available for an additional fee (after 9:00 PM).
What space is required? A minimum setup area of 18’ x 18’ is required.
How many outlets are needed? Two separate 20-amp circuits are required.
When will the mechanical bull be set up? We typically arrive approximately 1 hour before your scheduled start time, depending on schedule availability.
Is an operator included? Yes, a trained operator is included with every rental.
Do you service outside cities? Yes, we service surrounding areas. Please contact us with your location for availability.
How is the mechanical bull secured? The unit is secured using proper anchoring and/or weighted systems depending on the surface.